Travel & Hospitality

Digital customer care and social media marketing solutions for the travel and hospitality industries      

Khoros helps enterprise travel and hospitality brands embrace digital customer engagement with advanced customer service solutions, brand communities, and social media marketing.


Exceed travelers’ customer service expectations with an innovative digital engagement platform

Conquer the unique challenges of the travel industry with the comprehensive roster of enterprise technology from Khoros.

Khoros Care
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    AI-powered digital care

    Brands in the travel and hospitality industry have to deal with customers in extremely high-stress and time-sensitive situations. The stakes here are raised: when a customer misses their flight or needs a last-minute hotel room, they can’t wait hours or days for help. Khoros Care can brands them overcome these challenges with automated workflows, queue prioritization, a more personalized experience, advanced KPI tracking, and more.

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    Data-driven social media management

    Khoros Marketing gives airlines, hotels, and other travel services the data and analytics they need to succeed on social media. With advanced social listening, content planning, and multi-channel integration, brands can drive engagement and improve customer experience.

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    Brand communities

    Online brand communities are one of the top ways for brands to deflect inquiries from their contact centers, especially during times of crisis. And communities do much more, too. A Khoros community can be a great place to collaborate with vendors, sponsors, and customers. This process can improve customer retention and drive bottom-line business outcomes.

Provide better digital customer experiences across all touchpoints



Customers need detailed and attentive support from airlines — even more than brands in other industries. Khoros Care can help airlines improve customer service with advanced workflows and automations. But of course, that’s not the only way airlines must interact with customers. Social media and online brand communities are also vital touchpoints for customers, so top brands need to engage these channels as well in order to keep up. Whether your brand is driving engagement on social media or using modern chat to answer important questions digitally, we’ll also help you communicate with a personal, human touch that they won’t get from your competitors.

Hotels and lodging brands

Enterprise lodging brands, like almost any other consumer-facing brand, can use Khoros solutions to increase customer support, engagement, and retention. Whether your organization needs to update travelers on improved safety protocols, help them check their reservation information with the convenience of SMS integration, or reward increased participation on an online brand community, Khoros can help.


Why Khoros?

The capabilities you need.

  • With Modern Chat on Khoros, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
  • Content syndication for online communities on Khoros can help you get information updates to travelers quickly. Instead of having to search for FAQ pages or call customer service, travelers can see the latest on the front page of the community or website.
  • Not sure what people are saying about your brand on social media? Use Khoros Intelligence to listen into conversations around the world in multiple languages, to really get a feel for consumer sentiment.

Trusted by the world’s top travel brands

  • Hawaiian airlines
  • Airbnb
  • Aaa

Ready to chat?

Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.