Connect with iOS users everywhere using Apple Business Chat

Make it easy for customers to engage your brand to ask questions, get support, and make purchases all within their iMessage app.

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Experience

Beautiful, rich messaging experiences

Create memorable experiences proven to increase customer satisfaction and lifetime value, all within a seamlessly integrated messaging conversation.

  • Quickly schedule with Apple Calendar integration
  • Deliver shopping experiences with Apple Pay integration
  • Personalize service with seamless user authentication
  • Share rich links, carousels, and media

Turn expensive calls into efficient messages

 

Apple’s Chat Suggest detects when an iOS user is about to place a call and offers them the option to message your brand instead. Chat Suggest allows brands to deflect high volumes of calls and reduce operational costs.

“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”

— Web Applications Manager at Midco

  • 0%
    increase in call deflection with Apple Business Chat
  • 0%
    reduction of calls from iOS devices

Products used: Messaging, Modern Chat, Chatbot, Social Care

Read their story
Proof 1

Consumers love messaging, brands should too

 

Messaging agents can handle up to twice the amount of conversations than traditional chat agents, and up to 4 times more than phone agents. With more efficient messaging on customers’ preferred channels, brands can deliver better service and achieve CSAT scores of 90+.

Learn more about Messaging on Khoros.

Related resources to learn more

Digital Channels Guide

 

The do’s and don’ts of chatbot conversation design

Midco Case Study

 

The Superhero of Customer Support: Messaging