Platform
Digital-first, unified engagement hub
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Integrations to connect with your customers, wherever they are
Technology integrations for a powerful, extensible platform
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Integrations to connect with your customers, wherever they are
Technology integrations for a powerful, extensible platform
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Scale with the best of AI and human intelligence
1. Flexibility — our automation framework enables complete customization and third-party AI technology integration.
2. Transparency — we clearly and explicitly identify what technology uses AI or ML, to what extent, and what that means for brands.
3. Humanity — our AI & ML technologies enhance but don’t replace human intelligence. We never use AI or bots to handle tasks that require a human, and we always maintain a focus on minimizing frustration and creating authentic interactions.
Suggested responses to enhance agent efficiency by automatically recommending the best reply, with machine learning to improve over time.
NLU-powered Intent detection for advanced tagging and routing that’s more intelligent and easier to maintain.
Listen to people talking to you and automatically determine sentiment based on text classification, then track how sentiment changes throughout the conversation.
Automatically determine the language to inform routing to the right team and enable translation technologies.
Automatically determine which customer engagements and inquiries are actionable based on past responses and outcomes.
Automatically filter noise and spam to focus on what matters.
Contain entire conversations and resolve inquiries with our NLU-powered Khoros Bot or partially automate tedious or predictable processes.
The best intelligence isn’t always artificial, which is why we have experts who know this space — and our technology — inside and out.
Automatically initiate proactive chat messages or trigger automated responses to inbound messages.
Seamlessly coordinate agents and any bot. With open APIs, Khoros offers failover protection and resolution reporting to improve bot performance.
Measure bot and automation performance with the same granularity as human agents.
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