Digital customer service
for big businesses

Deliver world-class digital customer care with AI-powered workflows and operational analytics, while deflecting call volume and cutting costs. We’d love to show you how.

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Innovation across the platform to deliver seamless experiences

See what's new at Khoros

Innovation across the platform to deliver seamless experiences

See what's new at Khoros

Everything you want from enterprise customer service software — and a whole lot more.

Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:

The right channels for the right reasons: Email to support the largest audience, Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, and Community to offer the highest self-service option.

The right platform to increase customer NPS and maximise efficiency: Listening, queuing, & routing workflows, unified conversation manager, chatbots & AI orchestration, workforce management & analytics, and open integrations.

AI-powered workflows and operational analytics — so they can deliver your brands’ best customer experience.

Give agents a single, easy-to-use platform to manage digital conversations with

Digital-first service that delights your customers, your budget, and your agents

Easiest-to-use conversation manager

An agent’s paradise

Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.

Workforce management made easy

A manager’s dream

Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.

An executive’s priority

Improve customer NPS with efficient technology

Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalisation that drive better customer experience and brand loyalty.

“We use what we learn from Khoros to inform our product development and our customer care strategy.”

— Global Director of Social Customer Care, HP

0%
year-over-year reduction in first response time
0%
year-over-year reduction in resolution time

Products used: Social Care, Communities

Read their story

Stay ahead of your sector with Khoros

We’re here to show how Khoros can help you connect with your customers, across all points of contact — on their digital channel of choice.

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A leader in customer satisfaction

Khoros has the right Care solutions at the right time

Khoros Bot

Khoros Bot
Social Care
Modern Chat
Messaging

Digital messaging on your customers’ channel of choice

Multiple channels. Single platform.

Khoros Digital Contact Centre supports leading digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, email, SMS, and messaging in your mobile app.

Learn more about Khoros Bot
Award-winning social care technology

Monitor and respond on social channels
- Unify multiple channels in a single engagement hub
- Increase efficiency with advanced workflows and operational insights
- Detect and mitigate social crises
Learn more about Social Care
Chat with customers in real-time or anytime

A modern customer experience for web chat

Chats end when you’ve taken care of the customer, not when the session times out. Asynchronous chat means higher resolution rates, less time wasted on repeat interactions, and greater customer satisfaction.

Learn more about Modern Chat
Digital messaging on your customers’ channel of choice

Multiple channels. Single platform.

Khoros Digital Contact Centre supports leading digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, email, SMS, and messaging in your mobile app.

Learn more about Messaging

AI and ML automation framework: Air traffic control for digital customer care

With an open set of APIs, Khoros supports any automation provider, maximising the opportunity for chatbots to automate conversations and enhance agents while minimising the risk of a bad customer experience.

Conversation continuity

The agent and bot are always in sync and fully aware of the context.
Failover protection

Khoros Automation Framework provides “air traffic control” and bot failover protection.
Resolution reporting

Visualise the actual bot resolution rate and benchmark it to understand bot contribution to improved agent efficiency and CSAT/NPS.

You’ve got options. Why choose Khoros Digital Contact Centre?

We’ve been a leader in digital care for 10 years with 6 patents covering digital workflows.

Proven leaders and experts in service pioneering asynchronous workflows and operational management for ten years and has 6 patents in digital customer service.

Unbeatable in scale the most advanced workflows proven to support your biggest success or crisis.

Strength in the ecosystem and channels that are growing from email, chat, messaging, social, community forums, reviews, SMS, and more — we unify more diverse channels in one engagement hub, plus the easiest way to plug in new channels and AI.

Deepest operational analytics uniquely combine the deepest operational analytics with traditional call center metrics and customer experience.

Integrated with your business we invest heavily in our open platform and have built strong ecosystem partnerships and integrations. Supports any bot or automation service, out-of-the-box CRM connectors, any knowledgebase, and data reporting systems.

What our customers are saying

Reviews validated by trustradius logo

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Things to think about

How do you unify and scale your company’s digital service?

Unify customer support channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent.

Considering an upgrade in digital care?

Switch to the digital service platform that unifies all channels in a single view with the best scalability, ease-of-use, and operational analytics.

What channel integrations do you need? Every channel, for every customer

Khoros Digital Contact Centre supports leading digital messaging channels — including email, web chat, SMS, Google’s Business Messages, Facebook Messenger, WhatsAapp, Apple Business Chat, and messaging in your mobile app. We also integrate with all major social media networks, review platforms, and chatbots.

Learn more about our integrations

“Khoros has helped us manage our social care at scale. Now our social care and marketing is managed on one easy platform.”

— Liam Woods, Digital Community Channel Manager at AGL Energy

0M
attributed ROI (in sales and cost reduction) in the first year of partnership with Khoros
0K
support cost savings a month

Product used: Khoros Digital Contact Centre

Read their story

Want a demo?

Let us show you what Khoros can do.

Get in touch

Award-winning services because software is only part of the solution

Empowerment beyond initial deployment

The Khoros Enablement team delivers customised, dynamic implementation and training to ensure a successful launch, as well as access to experts and scalable resources to promote ongoing adoption, optimisation, and change management.

The support you need, how you need it

Flexible offerings to meet the needs and preferences of your organisation, your teams, and your individual platform users.

Your social care subject matter experts

Collaborate with our Enablement team to seamlessly map your business needs into Khoros Digital Contact Centre; creating workflows and reporting that elevates the experience not just for your customers, but for your team, as well.

Let’s run the numbers

517%

return on investment in 3 years with Khoros Digital Contact Centre

Calculate your ROI

Khoros Digital Contact Centre helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.

Online, brand communities

Host a space where your customers can ask questions, solve problems, and share new ideas.

Learn about Khoros Communities

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

Learn about Khoros Marketing

“With Khoros, our social care team has been able to realise incredible efficiency and we are able to see in real-time just how happy our customers are.”

— Rachael White, Social Media Strategist at RACQ